Terms & Conditions
EcoFlyExpress
Effective Date: [Insert Date]
Welcome to EcoFlyExpress. By accessing our website and using our courier, cargo, and logistics services, you agree to comply with the following Terms & Conditions.
Please read these terms carefully before using our services.
Service Scope
EcoFlyExpress provides:
- International Courier Services
- Domestic Courier Services
- Air Cargo Services
- Sea Freight Cargo
- Medicine Courier
- Student Baggage Shipping
- Document Courier Services
- Excess Baggage Delivery
- Food & Parcel Shipping Services
Service availability may vary depending on destination country regulations and logistics limitations.
Shipment Acceptance
All shipments are subject to inspection and acceptance.
EcoFlyExpress reserves the right to reject shipments containing:
- Illegal or prohibited items
- Hazardous materials
- Explosives or flammable products
- Restricted medicines without documentation
- Perishable items not permitted for transport
- Counterfeit or unlawful goods
Customers are responsible for ensuring the legality of shipped items.
Customer Responsibilities
Customers must provide:
- Accurate sender and receiver information
- Correct shipment details
- Valid identification and required documents
- Proper packaging for items being shipped
Incorrect information may result in delays, customs issues, or additional charges.
Customs & International Regulations
International shipments are subject to customs inspection and destination country regulations.
EcoFlyExpress is not responsible for delays caused by:
- Customs clearance procedures
- Government inspections
- Import restrictions
- Incomplete documentation
Any customs duties, taxes, or import charges imposed by destination countries are the responsibility of the receiver or sender unless specified otherwise.
Delivery Timelines
Estimated delivery timelines are provided for reference only.
Actual delivery may vary due to:
- Customs clearance
- Weather conditions
- Airline delays
- Transportation disruptions
- Public holidays
- Remote delivery locations
EcoFlyExpress does not guarantee exact delivery times unless specifically agreed in writing.
Shipment Tracking
Tracking updates are provided based on courier partner and logistics network availability.
Occasional tracking delays may occur during transit or customs processing.
Packaging Responsibility
Customers are encouraged to use secure packaging for fragile, valuable, or sensitive items.
EcoFlyExpress may provide packing assistance upon request, but customers remain responsible for declaring fragile or high-value contents.
Liability Limitation
EcoFlyExpress is not liable for:
- Delays caused by customs or external logistics factors
- Damage resulting from inadequate packaging
- Losses caused by prohibited or undeclared items
- Indirect or consequential business losses
Compensation, if applicable, will be subject to courier partner policies and shipment valuation declarations.
Prohibited Items
The following items may not be accepted for shipment:
- Illegal substances
- Explosives and hazardous chemicals
- Firearms and weapons
- Counterfeit products
- Restricted wildlife products
- Currency or negotiable instruments (unless permitted)
- Items prohibited by destination country regulations
Payment Terms
Shipping charges must be paid as agreed before dispatch unless credit arrangements are approved.
Additional charges may apply for:
- Customs duties
- Remote area delivery
- Re-delivery attempts
- Oversized shipments
- Special handling requirements
Cancellation & Refunds
Shipment cancellations may not be possible once cargo or parcels are dispatched.
Refund eligibility depends on shipment status and courier partner policies.
Website Usage
Users agree not to misuse the website or attempt unauthorized access to systems or data.
All website content including text, images, logos, and branding belongs to EcoFlyExpress unless otherwise stated.
Changes to Terms
EcoFlyExpress reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated terms will be published on this page.
Contact Information
EcoFlyExpress
📍 Shop No. 3, Basement Shop
Annai Towers Junction
61, Annai Velankanni Road
Vannanthurai, Besant Nagar
Chennai – 600090
📞 9962000313