Privacy Policy
EcoFlyExpress
Effective Date: 01/05/2026
EcoFlyExpress values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information shared through our website and courier service operations.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following information when you contact us, book a shipment, or use our services:
- Name
- Phone Number
- Email Address
- Pickup & Delivery Address
- Shipment Details
- Identification Documents (if required for shipping)
- Payment Information
- Website Usage Data
How We Use Your Information
The information collected is used for:
- Processing courier and cargo shipments
- Shipment pickup and delivery coordination
- Customer support and communication
- Tracking and shipment updates
- Documentation and customs clearance
- Improving our website and services
- Legal and regulatory compliance
Shipment Documentation
For international shipments, we may require documents such as:
- Government ID Proof
- Invoice Copies
- Prescription Documents (for medicines)
- Customs Declarations
These documents are used only for shipment processing and compliance purposes.
Data Protection & Security
EcoFlyExpress takes reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.
We do not sell, rent, or share personal information with third parties for marketing purposes.
Third-Party Courier & Logistics Partners
To complete shipments, we may share necessary shipment details with trusted courier and logistics partners including international shipping providers, customs authorities, and delivery networks.
Information shared is limited to what is required for shipment processing and delivery.
Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Users can disable cookies through browser settings if preferred.
External Links
Our website may contain links to third-party websites. EcoFlyExpress is not responsible for the privacy practices or content of external websites.
Payment Information
Online payments, if applicable, are processed through secure payment gateways. EcoFlyExpress does not store sensitive card or banking information on our servers.
User Rights
Users may contact us to:
- Request access to their information
- Correct inaccurate details
- Request deletion of data (subject to legal/shipping requirements)
Policy Updates
EcoFlyExpress may update this Privacy Policy periodically without prior notice. Updated versions will be posted on this page.
Contact Us
EcoFlyExpress
📍 Shop No. 3, Basement Shop
Annai Towers Junction
61, Annai Velankanni Road
Vannanthurai, Besant Nagar
Chennai – 600090
📞 9962000313